Frequently Asked Questions
I'm completely new to Pilates — can I still join?
Absolutely. Our Essentials class is designed specifically for beginners, so no experience is needed. Your instructor will walk you through the equipment and guide you through every movement at your own pace. You don't need to be fit or flexible to get started — that's what we're here for.
View our classes →How much do classes cost?
If you're new to Cloud 9, we offer an intro deal of 2 classes for £20 — the perfect way to try us out. After that, classes are £20 each, or you can save with one of our class packs or monthly memberships.
See all pricing →What class passes and memberships do you offer?
We have flexible class passes (1, 2, 4 and 8 class options) as well as monthly memberships starting from £65. Memberships are billed by direct debit and give you a set number of classes each month.
View pricing →How long are classes?
All classes are 45 minutes.
Do I need to book in advance?
Yes, all classes must be booked in advance. You can book online or through the Glofox app, which also lets you manage your membership and view the timetable.
Book a class →What reformers do you use?
We have 6 Hampton Reformers — a premium, studio-grade reformer known for its smooth, responsive feel. Class sizes are intentionally small so every client gets plenty of space and attention.
I have a health condition or injury — can I still attend?
Reformer Pilates is a low-impact form of exercise that's gentle on the joints, making it suitable for a wide range of conditions including arthritis. We do recommend speaking with your GP before attending your first class if you have any concerns. Our instructors are trained to adapt exercises to keep you comfortable and safe throughout.
Are your classes suitable for all ages and abilities?
Yes — our classes are inclusive and welcoming to all ages and fitness levels. Whether you're returning to exercise after a long break or looking for something new, you'll be met where you are.
Explore our classes →Do you offer specialist classes?
Yes, we run Mama and Me sessions — a class designed for new mums, with a dedicated pass of 3 classes for £30. We also offer private 1:1, 1:2 and small group sessions for a more tailored experience.
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